1. Preventing adoption of unworkable computer systems through assertively communicating the results of computer system acceptance tests.

2. Assuring that quality measures accurately reflect the performance of reporting health plans.

3. Facilitating initiatives for responding to changes in contracts by revising multi- department policies and procedures and workflows.

4. Contributing to an effort to bring staffing and administrative expense under control by developing and implementing a tool for testing the effectiveness of various strategies.

5. Preserving healthcare benefits for an AFDC population faced with major threats of benefit loss through contributions to creation of a managed choice program.

6. Taking an abstraction, the creation of a locally owned and controlled HMO, to the point where leaders of major community institutions dealt with the evolving organization as a significant community organization.

7. Creating tools that enabled stakeholders in major cardiology agreements to make decisions on conditions for continued participation.

8. Arranging and delivering educational presentations for Lorman Educational Services, UW- La Crosses Continuing Studies and District Toastmasters conferences.

9. Reviewing articles and books submitted for publication in the HFM magazine.

10. Promoting Toastmasters clubs through appearances on a local cable interview and presentations to businesses and civic organizations.